Support now available for free accounts
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By Ces Catubay in Terapad News Published: Monday, 15 June 09 - 09:07 AM (GMT) Last Updated: Monday, 15 June 09 - 09:17 AM (GMT) |
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Awhile back, the support feature was only limited to standard and pro accounts. Free account users can only ask for help by asking questions on the forum. At times, some people feel that it takes some guts and time to ask for support.
No matter how easy Terapad can be used, there are unexpected circumstances we can’t avoid. Stuck with editing a design? Changing header image? Adding scripts? Do they sound familiar? You talk, we listen and we respond. Your comments and criticisms help us to determine our weak points and improve them.
Along with the launching of the new website, a contact us for support is now open for free account owners. Yes, that’s right! You can send us your questions through the Contact Free Support Form.
If you haven’t tried this, now is the best time to send your questions. Simply fill up the form with the required information. Make sure that you correctly enter your email address because we will use this to reply to you. We encourage the standards and pro users to use the contact us form located inside your cpanel.
As much as we want to answer all of your queries, please be aware that we are dealing with thousands of requests every day. Therefore, we cannot guarantee to respond to all requests made here especially if the answer to your question is already stated in your cpanel’s help section, our FAQs, forums or how to sections of the blog.
If you need immediate assistance, we also suggest speaking with a Terapad Reseller near you. To know the nearest reseller in your area, please look in the Find a Reseller section.
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